Shipping Rates
FREE Shipping applies to all orders in KENYA AND UGANDA,WITHIN THE TWO CITIES OF Nairobi And Kampala. However a handling fee will apply to orders upcountry
Where do you deliver to?
We deliver to all major centres and outlying areas within Kenya and uganda.
Do you ship Internationally?
We currently deliver internationally,through available courier providers in these particular countries.
The quotes to ship internationally are subject to change due to the interpretation of the pertaining customs authorities of the Country.
The shipping rates are calculated depending on the Country of shipment.
All Taxes and duties will be liable for the International Shipment Customers account.
Health peak supplements is not liable for:
– Unexpected customs delays
– Increase in customs fees
– Any other losses.
Please whatsapp or call on the numbers provided for guidance on how you will receive your products..
ARE THERE DELIVERY OPTIONS?
FREE SHIPPING (Nairobi/Kampala)
Free Courier Delivery for orders over 150 dollars, orders below this will incur a courier delivery charge .
When Placing An Order:
please provide the following information:
Contact Name and Number
Street Address and Street Address (If a building Name of the building and Unit number)
City/Town
Postal Code.
What time will my parcel be delivered?
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
IS IT POSSIBLE TO TRACK MY ORDER?
Definitely. You will receive a shipping email that will include a waybill number and a link to track
WHAT SHOULD I DO IF PARCEL IS DELAYED?
All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.
Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.We have had almost zero of such.Rest assured that your parcel will reach you.
Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.Our whatsapp number is open 24/7.
We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.
Always keep our call number nearby,we are always in hand to help.
Receiving or collecting your parcel.
We please ask that someone be present at the delivery address during working hours to receive the parcel.
RETURNS
If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms.
This Policy forms part of the health peak supplements, and so words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
My items were delivered damaged. What should I do?
Should an item be damaged (product is squashed or visibly damaged during transit),please send a whatsapp text,with photos of the damaged item. Damaged goods must be reported to us in this way within 8 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement products will be issued within 8 working days.
You delivered the incorrect item. What should I do?
Simply whats app or email. Incorrectly delivered goods must be reported to us in this way with i8 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement products will be issued within 8 working days.
My product is defective. What do I do?
Defective goods must be reported to us via email or whatsapp within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement products will be issued within 7 working days..